To ensure that you always receive the latest updates and the best customer support, we have combined both services in our Maintenance and Support Package. This way, we ensure that you always receive the latest software version and all functionalities are up to date. The Maintenance and Support Package is mandatory for the first year when you purchase our software. It is automatically renewed for 12 months if not cancelled at least one month before the expiration date.
The Maintenance and Support Package costs 600€ per year. Except for Origins (without Pro modules/plugins) 400€. If an additional product is purchased in addition to Origins, the price increases to 600€ starting with the next maintenance and support period.
These services are included in the package:
Software training for beginners
Support via Screenshare
Automatic update checks for your software
Updates available online at any time
Technical support level 1-3
Assistance when switching to new PC hardware (laptop, workstation or tablet devices)
Support with the connection to your CAD system
Updates according to technical specifications
Implementation of new functions and tools
Adaptation and support for new or changed point cloud formats (SDK changes of hardware manufacturers)
Adaptations and improvements of the GUI (Graphical User Interface)
If necessary, implementation of customer requests
Software bug reporting system as well as hotfix delivery
10% discount on all other software modules while under maintenance
Priority service: all requests and services from holders of a Maintenance and Support Package are processed with priority
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